7 Ways of fostering relationships between Project Managers and Vendors
The more experience you gain within the field of business, the more apparent it becomes what it all boils down to: relationships. Be it a relation among colleagues, employees and employers, manufacturers and clients, there is always one thing that is common for all these business ties: contact. Since language services are based on satisfying the most fundamental need for human contact, the link connecting translators and their customers is far from being ordinary.
As a project manager, you are entrusted with the precious task of nurturing the relationship with vendors; while it may be as simple as to provide appropriate recognition of their linguistic efforts, you should definitely take time to ensure them sufficient support and appreciation. While all this might seem slightly over-the-top, one has to remember: it is their work that constitutes the cornerstone of your company’s exceptional quality and guarantees customer satisfaction. Seven steps mentioned below will serve as a source of inspiration for your efforts in nurturing the relationship between project managers and vendors.
1. Spot-on job assignment is key
In every case, it is a small group of credible and trustworthy translators that we immediately think of during task assignment. We might, however, end up in a vicious cycle where our reliable language specialists are constantly overloaded, limiting the chance to explore the expertise of new linguists. Such a way of resources distribution might easily lead to a catastrophe, as you are neither capable of determining translators’ availability nor their current tasks at hand. Always bear in mind that even a reliable specialist cannot deliver satisfying results while being constantly overworked.
2. Provide appropriate resources for your vendors
A cooperation requires both sides to be equally devoted to project completion; and it is no different in case of translation industry. Your vendors are expected to deliver outstanding results, they are not the only ones striving for astonishing quality, though. It is up to you to provide a convenient way to submit tasks, receive finished translations and communicate with your vendors – and that’s the moment where a Vendor Portal comes in handy.
3. Set the deadlines clearly – and observe them
Prior to commissioning any work, try to discuss both temporal and financial aspects of project completion. Respect the availability and workload of every partner, communicate in a transparent way what has to be prepared by a given point in time; ensure that everyone engaged in the project is aware of these deadlines. Creating an information hub including data regarding vendor availability and assigned tasks is essential.
4. Put an end to the endless conflict between translators and proofreaders
It doesn’t take long for an ill-fated blame game to arise; suddenly you are all trapped in a vicious conversation full of proposed changes and rejections – one that does not lead to any conclusive outcome. Ensure that the verbatim used is professional and no personal issues are being tackled there; use concise and clear messages to communicate your opinions. After all, the general objective should always remain the same: to provide satisfying results to your customer.
5. Do not underestimate the power of feedback
As every task takes time and effort, a failure to appreciate your vendors’ work is unacceptable. Always provide concise information regarding a given task; whether positive or negative, feedback helps in strengthening your workforce and boosting their motivation.
6. Always make it personal when it comes to contacting your vendors
Implementing automated solutions in translation industry makes a tremendous difference when it comes to boosting the efficiency of your daily work. In the long run, however, it won’t build a trust-based relationship with your vendors. Remember: they are the force of your company; they do deserve to receive personalised, polite messages.
7. Remember about timely payments
For many specialists among your vendors, their services constitute the main source of revenue. Providing remuneration on time is one of key aspects in building a reliable cooperation.